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Individual
Corporate
Campus
Individual
Corporate
Campus
Summary Table: Response & Support Policy
Plan | Data Access | Automated Matching | Manual Support | 1:1 Calls/Video | Query Response Time |
---|---|---|---|---|---|
Explorer | ✅ | ❌ | ❌ | ❌ | ❌ |
Navigator/Accelerator | ✅ | (Passive) | ❌ | ❌ | ❌ |
Global Navigator | ✅ | (Passive) | ❌ | ❌ | ❌ |
Enterprise/Alliance/Campus | ✅ | Active for Enterprise/Alliance | ✅ (Email) | ❌ | 5–7 days |
Growth Gateway | ✅ | ✅ | ✅ (Priority) | ✅ (2 hrs/month) | 72 hours |
Explorer
Data Access: ✅
Automated Matching: ❌
Manual Support: ❌
1:1 Calls/Video: ❌
Query Response Time: ❌
Navigator/Accelerator
Data Access: ✅
Automated Matching: (Passive)
Manual Support: ❌
1:1 Calls/Video: ❌
Query Response Time: ❌
Global Navigator
Data Access: ✅
Automated Matching: (Passive)
Manual Support: ❌
1:1 Calls/Video: ❌
Query Response Time: ❌
Enterprise/Alliance/Campus
Data Access: ✅
Automated Matching: Active for Enterprise/Alliance
Manual Support: ✅ (Email)
1:1 Calls/Video: ❌
Query Response Time: 5–7 days
Growth Gateway
Data Access: ✅
Automated Matching: ✅
Manual Support: ✅ (Priority)
1:1 Calls/Video: ✅ (2 hrs/month)
Query Response Time: 72 hours